PURCHASING INFORMATION
For tips on using our shopping cart please click here!
Click a link below for more information
If you have any other questions please email info@cyberguide.com.au or
phone 1300 134 773
Minimum Charge
Minimum purchase of $200.00 for unprinted products and $500.00 with printing.
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Currency used
All prices on this site are in Australian Dollars ($AU).
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Supplying Artwork
| Artwork Format: |
Please supply all artwork in EPS format. |
| Art Size |
Artwork should be produced at actual size. You will note each product has a print size, this is the maximum printable area. |
| PMS Colours: |
Please nominate specific PMS colours when supplying artwork. |
| Art Conversion: |
Charges will apply if we have to convert the supplied artwork. |
| Minimum Order Amount: |
Minimum order amount is $500 to apply any branding option. |
| GST: |
10% GST should be added to all prices listed, although the system will do this for you. |
NB:
The thank you page you will see when you place an order will provide you with an Invoice and an email address to send your files to: graphicdesign@cyberguide.com.au (up to 10 megabytes).
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Samples
To obtain a sample you will need to purchase the sample using our website shopping cart and pay by Credit Card.
All sample orders require you to enter the company you are requesting the sample for into the checkout page when ordering.
You will receive your sample within two days of ordering. If you place an order for a quantity of 50 or more items we will credit you for one of the same Product ID.
Please note:
We do not supply samples to the general public. Samples will only be provided to businesses to evaluate the product for promotional purposes.
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Returns
Prior to return, all merchandise requires a Return Authorization from a Cyberguide Representative. Returns must be in an individual poly-bag (same bag as they were originally packed in) and are not the have been used or marked in any way. The cartons are to be clearly marked with your company's name and should include the Cyberguide Representatives name. Goods are to be accompanied with a copy of the original invoice. All returns are subject to a 10% restocking fee. No returns will be accepted after 30 days of the invoice date.
Please address all correspondence for claims to claims@cyberguide.com.au or visit our contact page for postal and contact information.
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Freight
All freight is sent uninsured. If you would like freight insurance please tick the insurance box on the checkout page, a 3% Surcharge will apply for Transit Insurance.
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Warranty
All products are guaranteed against faulty material and workmanship for one year. Faulty products can be returned for credit or replacement. Decorated items returned within 30 days will be re-decorated. Those beyond 30 days will be replaced with blank product.
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Disclaimer
Cyberguide cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters.
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Hours of Operation
In order to assist you with all product and order enquiries, our customer service team is available from 9am to 5:30pm Monday to Friday EST.
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Payment Methods
We accept VISA, Master Card, Electronic Funds Transfer (EFT), AMEX (4% Surcharge applies for AMEX only) and Company Cheques.
Please note we only ship goods once we have confirmed funds are cleared in our account for your order. If you pay by Cheque this will take longer for the funds to clear and consequently add to the time it takes to fufill your order.
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ORDERING AND SHIPPING POLICY
We ship Australia wide!
Our usual turn-around for an order is 10 working days. We do offer a quicker service, however this attracts a Surcharge which is noted next to each product.
Because we are located in Australia all final credit card charges will be displayed in Australian dollars.
We accept MasterCard and Visa, American Express (2.5% Surcharge for AMEX), Electronic Funds Transfer (Direct Deposit) or Cheques from approved customers. Please note we only ship goods once we have confirmed the funds are cleared in our account.
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Credit Card Security
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Cyberguide takes website security very seriously and uses SSL with 128bit Encryption (SSL or Secure Socket Layers) for accepting payments over the Cyberguide web site. We use GeoTrust and Eway to secure our Electronic payments. Eway is Australia's leading payment gateway provider. St George Bank processes all Cyberguide transactions.
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