Purchasing Information
Click here if you would like help using the shopping cart
Click a link below for more information
If you have any other questions please email info@cyberguide.com.au or phone 1300 134 773
Standard Selections (Important, please read)
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Black writing ink will be supplied for all BIC® & Executive Collection ball pens.
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Blue and red inks are available on some selected products.
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Blue writing ink will be supplied for all Sheaffer® ball pens.
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Black writing ink will be supplied for all Roller Ball and Fountain Pen modes.
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Medium point will be supplied for ball pens. Fine point is available on some selected products.
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Imprint/Engraving will be horizontal on all items.
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If Imprint position is not specified, the barrel will be the default imprinting position for all BIC® Collection writing instruments.
- Cap will be default imprinting position for all Executive Collection writing instruments
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Freight
- Goods are shipped via a chosen Cyberguide carrier.
- Australia Wide Delivery - $12.00 for the 1st box (250 per carton) and $9.00 + GST for each subsequent carton
- Samples are shipped free of charge Australia Wide
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Samples
All pens can be provided as samples free of charge with the exception of the Sheaffer Collection which is supplied at the most discounted price shown.
Please note:
We do not supply samples to the general public. Samples will only be provided to businesses to evaluate the product for promotional purposes.
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Minimum Charge
Please note there is a minimum order quantity for each product listed on this site. The minimum order quantity will be shown in each product description.
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Currency used
All prices on this site are in Australian Dollars.
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Payment Methods
You can choose from two methods of payment in the final stage of the checkout, Credit Card payments using Visa, MasterCard, American Express (Surcharge of 2.5% for AMEX Cards only).
You can also choose Direct Deposit to deposit the funds directly into our account in which case you will be supplied with a Tax Invoice immediately after placing your order (on-line) and by email within minutes of your order. Please note our Bank Details in the footer of the Invoice for Direct Deposit orders.
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Supplying Artwork
The quality of your imprint begins with your artwork. All orders requiring production art should include black and white line artwork. We recommend digitally produced art for the cleanest, sharpest imprint. Your Graphic Artist or Advertising Agency can supply this. At no additional charge, Cyberguide can set copy and do light touch-ups. Cyberguide reserves the right to delay or reject any order based on artwork received.
We cannot accept faxes, copies of faxes, and products with curved surfaces as usable art.
Digital Art - also called electronic art, can be sent on CD ROM, Zip Disk, and by email. If you are placing an on-line order, the thank you page you will see immediately after placing an order will provide you with an Invoice and an email address to send your files to: graphicdesign@cyberguide.com.au (up to 10 megabytes Max).
For best results, create your art as Vector Art in Adobe Illustrator or CorelDraw, save as an EPS (encapsulated postscript file), and convert your fonts to curves in CorelDraw and outlines in Adobe Illustrator.
- Please make sure you include all files that have been placed, embedded, nested or imported into your art.
- Always send a hard copy of your artwork along with your purchase order, or on-line order by fax, mail or email.
- STAY AWAY FROM scans of faxes, Quark files, Microsoft files and any file with a resolution of 600 dpi or less.
- For compression, we recommend 'Stuffit'
In order to give you the highest quality imprint, we have developed some artwork guidelines (below), which include minimum line weights.
All copy should be 6 points or larger. Lines should be no thinner than .5 points. We will redraw halftones and screens, filling them in or outlining them, and resent copy when necessary. Cyberguide reserves the right to modify your art if it does not meet these quality standards.
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Warranty
The BIC Guarantee is behind every product sold on our Pens site. It states, "All merchandise manufactured or sold by BIC Graphic Australia is unconditionally guaranteed to be free from defects or material and workmanship. Any merchandise found to be defective will be replaced by BIC Graphic Australia.
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Returns
Prior to return, all merchandise requires a Return Authorization from a Cyberguide Representative. Returns must be in an individual poly-bag (same as what they were originally packed in) and are not the have been used or marked in any way. The cartons are to be clearly marked with your company's name and should include the Cyberguide Representatives name. Goods are to be accompanies with a copy of the original invoice. All returns are subject to a 10% restocking fee. No returns will be accepted after 30 days of the invoice date.
Please address all correspondence for claims to claims@cyberguide.com.au or visit our contact page for postal and contact information.
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Disclaimer
Cyberguide cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters.
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Hours of Operation
In order to assist you with all product and order enquiries, our customer service team is available from 9am to 5:30pm Monday to Friday EST.
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Credit Card Security
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Cyberguide takes website security very seriously and uses SSL with 128bit Encryption (SSL or Secure Socket Layers) for accepting payments over the Cyberguide web site. We use GeoTrust for Cyberguide's Digital Certificate, Eway which is Australia's leading payment gateway provider and St George Bank to process payments.
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To view other policies please click here
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