PURCHASING INFORMATION

Please click a link below for more information.

If you have any other questions please email info@cyberguide.com.au or phone 1300 134 773.

• Currency used on this site
• Artwork Requirements
• Sending your artwork to Cyberguide
• Artwork supplied by Cyberguide
• The Process
• Shipping Information
• Credit Card Security
• Payment Methods

Currency used on this site

All prices shown on this site are in Australian Dollars (AUD).

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Artwork Requirements

When you place your order we will send you the relevant Artwork Template for the product you purchased. This usually happens fairly quickly, inside 4 hours from the receipt of your order.

This template will contain all the specifications needed to supply Cyberguide with a correct Artwork File.

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The Process

Once we receive your order we begin the process by sending you an Artwork Template for the product you have ordered.

If we are creating the Artwork for you we will forward you a Design Brief Template.

We supply a digital proof (PDF document) by email. If you are happy with this we then print a full colour proof on the material being used for the product and courier this to you for final proof approval.

Once we receive your final proof approval we print, assemble ship the product to your nominated delivery address.

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Sending your artwork to Cyberguide

If the Artwork file is below 10 Megabytes you can email your file to graphicdesign@cyberguide.com.au

For Artwork files over 10 Megabytes but below 100 Megabytes you can FTP the file to our server.

If you would prefer this method please contact us for our FTP details. To use this option your file must be below 100 Megabytes and zipped using a suitable compression tool.

If you would prefer to mail your Disc please send to:

P.O. Box 412
Seven Hills NSW 1730

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Cyberguide has an in house Professional Graphic Designer capable of producing outstanding artwork for any product you see on this site. If you would like Cyberguide to produce your artwork simply select this option when purchasing your product on-line. If ordering off-line please include in your Purchase Order the Art Estimation fee included as an option next to each product.

Our Artwork (Design) fee is $90.00 per hour + GST.

Please note:

All artwork fees quoted on this site are estimates only as it is not possible to provide an accurate quotation until we have spoken with you in detail about the design you would like.

It is the Client's responsibility to provide Cyberguide with the stock photography or images to be used. If you need to purchase stock photography may we suggest Getty Images as a good source of royalty free and rights-managed photography and images.

For best results you will need to supply images, photographs etc, at 600dpi if possible. As a rule the file size should be at least 10 megabytes or more for each square meter in printable size. High resolution scans of your existing images are available for $110.00 per scan.

Please allow 3 to 4 working days for artwork completion.

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Payment Methods

We accept Master Card, Visa, American Express and Electronic Funds Transfer (Direct Deposit).

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Shipping Information

At the moment due to our work load we are delivering product within 10 working days once payment has been received.

If you require a product which needs to be printed inside the normal delivery period above we regard this as a rush job and apply a 15% surcharge to each product.

Free Shipping applies to the Metropolitan areas of Sydney, Brisbane, Melbourne, Adelaide and Perth only. Half price shipping will be offered for all orders in excess of $2000 that are outside these areas.

If you are a Sydney Metropolitan customer all deliveries are free for any product you purchase from our site. (for delivery to Sydney Metro areas only!)

To enable free delivery please use this coupon code (FISS) without the brackets.

The code stands for FREE INTO STORE SYDNEY and you enter the coupon code at the bottom of the page when you enter your order information. You will see a summary page directly after you enter click the checkout button which will show the discount/s

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Credit Card Security

Cyberguide takes website security very seriously and uses SSL with 128bit Encryption (SSL or Secure Socket Layers) for accepting payments over the Cyberguide web site. We use Comodo for Cyberguide's Digital Certificate, Eway which is Australia's leading payment gateway provider and St George Bank to process payments. [Back]