PURCHASING INFORMATION
Please click a link below for more information.
If you have any other questions please email info@cyberguide.com.au or
phone 1300 134 773. |
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Is there a minimum spend amount?
No, but for orders under $90.00 there is a Invoice Surcharge of $9.00 + GST. This will be noted in the shopping cart when you place your order. |
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Discounts
Any discounts are applied in the final phase of the checkout.
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Payment Methods
You can choose from two methods of payment in the final stage of the checkout, Credit Card payments using Visa, MasterCard, American Express (2.5 Surcharge for AMEX cards only), or you can choose Direct Deposit to deposit the funds directly into our account in which case you will be supplied with a Tax Invoice immediately after placing your order (on-line) and by email within minutes of your order. Please note our Bank Details in the footer of the Invoice for Direct Deposit orders.
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Areas of operation
We only sell product within Australia at the moment.
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Credit Card Security
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Cyberguide takes website security very seriously and uses SSL with 128bit Encryption (SSL or Secure Socket Layers) for accepting payments over the Cyberguide web site. We use GeoTrust for Cyberguide's Digital Certificate, Eway which is Australia's leading payment gateway provider and
St George Bank to process payments.
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Return Policy
We carefully examine each product prior to shipping. Upon receipt of order if any merchandise is damaged or defective, you must inform us by email within 24 hours of receipt of order. You will then be issued with a Return Authorization Claim Number.
All claims for exchange or refund must be returned within 14 days and meet the criteria below.
1: The product is returned in the same condition as received.
2: The product is in the original packaging.
3: Explanation of why it is being returned.
4: Are you requesting an Exchange or Refund.
5: Person or Company returning the goods must pay for return Shipping costs.
Please address all correspondence for claims to claims@cyberguide.com.au or visit our contact page for postal information and contact numbers.
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Ordering and shipping policy
We ship Australia wide!
Goods are delivered in 5 working days, Australia wide, once payment has been received.
We accept MasterCard and Visa, Electronic Funds Transfer (Direct Deposit) and Cheques from approved customers.
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To view other policies please click here |
