PURCHASING INFORMATION
Click a link below for more information
If you have any other questions please email info@cyberguide.com.au or
phone 1300 134 773
Minimum Charge
Minimum purchase of $500.00 + Setup applies to all products that will have a logo applied.
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Currency used
All prices on this site are in Australian Dollars.
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Payment Methods
You can choose from two methods of payment in the final stage of the checkout, Credit Card payments using Visa, MasterCard or American Express (Surcharge of 2.5% for AMEX Cards only). Or you can choose Direct Deposit to deposit the funds directly into our account in which case you will be supplied with a Tax Invoice immediately after placing your order (on-line) and by email within minutes of your order. Please note our Bank Details in the footer of the Invoice for Direct Deposit orders.
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Supplying Artwork
| Artwork Format: |
Please supply all artwork in EPS format. |
| Art Size |
Artwork should be produced at actual size. You will note each product has a print size, this is the maximum printable area. |
| PMS Colours: |
Please nominate specific PMS colours when supplying artwork. |
| Art Conversion: |
Charges will apply if we have to convert the supplied artwork. |
| Minimum Order Amount: |
Minimum order amount is $500 to apply any branding option. |
| GST: |
10% GST should be added to all prices listed, although the system will do this for you. |
NB:
The thank you page you will see when you place an order will provide you with an Invoice and an email address to send your files to: graphicdesign@cyberguide.com.au (up to 10 megabytes).
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Samples
Samples
To obtain a sample you will need to purchase the sample using our website shopping cart and pay by Credit Card.
All sample orders require you to enter the company you are requesting the sample for.
You will receive your sample within two to three days of ordering.
Please note:
We do not supply samples to the general public. Samples will only be provided to businesses to evaluate the product for promotional purposes.
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Returns
Prior to return, all merchandise requires a Return Authorization from a Cyberguide Representative. Returns must be in an individual poly-bag (same bag as they were originally packed in) and are not the have been used or marked in any way. The cartons are to be clearly marked with your company's name and should include the Cyberguide Representatives name. Goods are to be accompanied with a copy of the original invoice. All returns are subject to a 10% restocking fee. No returns will be accepted after 30 days of the invoice date.
Please address all correspondence for claims to claims@cyberguide.com.au or visit our contact page for postal and contact information.
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Freight
All freight is sent uninsured. If you would like freight insurance please tick the insurance box on the checkout page, a 3% Surcharge will apply for Transit Insurance.
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Warranty
All products are guaranteed against faulty material and workmanship for one year. Faulty products can be returned for credit or replacement. Decorated items returned within 30 days will be re-decorated. Those beyond 30 days will be replaced with blank product.
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Disclaimer
Cyberguide cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters.
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Hours of Operation
In order to assist you with all product and order enquiries, our customer service team is available from 9am to 5:30pm Monday to Friday EST.
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Credit Card Security
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Cyberguide takes website security very seriously and uses SSL with 128bit Encryption (SSL or Secure Socket Layers) for accepting payments over the Cyberguide web site. We use GeoTrust for Cyberguide's Digital Certificate, Eway which is Australia's leading payment gateway provider and
St George Bank to process payments.
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To view other policies please click here |
